Will I be able to access my domain name with or without the WWW?
Yes, you will be able to access your domain name with or without the WWW in front. For example, you can access the domain name "mydomain.com" by going to "www.mydomain.com" as well as "mydomain.com".

Will I be able to access my backed up FTP Files if I need them?
Yes, you will be able to access your files 24 hours a day, seven days a week for as long as you are a customer.

Do you support MS FrontPage extensions?
Yes, we do. Our standard hosting account includes the installation of FrontPage 2000 extensions.

Do you offer web page design services?
Yes, we do. We have some of the most affordable web design prices on the web today.

What is the FTP Service?
The FTP Service we offer is a daily backup of all the files you specified in case you lose your computer to hardware failures. By doing this you will always have, your data delivered to your computer automatically.

Can I upgrade my web hosting account?
Yes, you can. You can upgrade your account from the basic account to our standard or ecommerce account at any time.

Does EagleOne handle domain registration?
EagleOne will register new domain names and we will register it in YOUR name. We also offer a free one-year domain name registration for all new clients who pay for 6 or more months in advance.

Can I transfer an existing domain name to EagleOne?
Yes. Just be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service at the present site while waiting for the transfer to be complete. All email and web pages will still be accessed from your current site until propagation is complete. If you have trouble getting your domain name modified you may e-mail us at EagleOne.

How long does it take before my domain name is active?
Once your domain name has been registered (or transferred, if applicable), it usually takes about 24 - hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation.

Does EagleOne limit the number of hits I can receive each month?
No. Our experience has shown that 200 to 400 MB/month is more than enough data transfer for 90 (+) % of all websites and we use it as a benchmark. Depending on the quantity and size of your files, 500MB could support many thousands of hits per week.

Will I have unlimited access to my backup files?
You have unlimited access via FTP 24-hours a day. You can download them or update them at your convenience.

Can I use my account for commercial purposes?
Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information, products and services available to the users of the internet community.

What contract and payment terms are available?
We bill in monthly, quarterly, bi-yearly, and yearly increments for our clients and we do not require a minimum contract beyond the first month fee. We accept American Express, MasterCard and Visa as well as personal and business checks.

Do you offer technical support to customers?
Yes. We encourage our customers to email us with questions or concerns about their Web Site, or FTP Service. We are very quick to respond to support email around the clock. If we cannot offer a solution to a concern within a reasonable time frame, we will invite you to call us or we'll call you directly.

How long does it take to set up a new account?
Orders for FTP servers & Web servers will be configured within 24 hours, and most times will be done the same day. Once an account is set up, an activation notice will be sent to you via email with your Web Page hostname or FTP hostname.

How do I place an order?
You can place an order for an account by calling (423)593-9264 or (423)774-1474 between the hours of 9 am to 10 pm Monday through Saturday EST. If you have pre-sales, questions please e-mail us at EagleOne Online.