Account Billing

Account Charges:

Your monthly account charges are payable in advance. If you terminate your account, EagleOne has the right to retain and/or collect all fees owed to date even though it may be for services not rendered prior to termination. If your account is terminated by EagleOne because of violations of EagleOne online policies, you will not be entitled to any refund, such forfeiture being agreed to you and EagleOne as liquidated damages and not as a penalty.

Cancellation:

Your account will remain in effect until you terminate either in writing, by fax, postal mail, or an E-mail. Until such time, your account will remain active and you will be responsible for all charges incurred. If you provide EagleOne with a credit card or bank account, you authorize EagleOne to bill your credit card or bank account continuously and in advance of each monthly, quarterly, bi-yearly or yearly service. Failure to call tech support to resolve connection problems does not relieve you of the charges.

Any yearly account that is cancelled before the end of the service period will revert to the normal monthly rate and will be charged a $50.00 early termination fee. Otherwise the account will remain open until the end of the service period. Any bi-yearly account will revert to the normal monthly rate and be charged a $25.00 early termination fee. Any quarterly account will revert to the normal monthly rate and be charged a $15.00 early termination fee.

Example:

A yearly Brochure Account paid at $179.40 is cancelled 6 months into the service the refund is computed as:

$179.40	Yearly rate for a Brochure Web Page
-$89.70	$14.95 monthly rate x 6 months of service used
-$25.00	Early Termination Fee
$64.70	The refund you would receive after the fees

All refunds will be made in the manner they were received either by credit card refund or a written check refund. (There will be no cash refunds available).

Billing Period:

All billing cycles begin on the first of every month and all invoices will be mailed at that time and payment is due by the 15th. After 30 days of non-payment, your account will be disabled until all charges have been paid in full. A $20 reactivation fee may apply. It may be necessary, however, for EagleOne to change billing cycles from time to time. In said instances, account charges will be prorated in accordance with the new billing cycle.

Collections / Default:

If any instrument received in payment is returned to EagleOne unpaid, your account will be considered to be in default, and in addition to the amount due, you will be subject to a collection charge of $25.00. If your account is cancelled or interrupted for non-payment, you must continue to pay your monthly account charges. Only your written request to terminate your account will relieve you of your obligation to pay your account charges. You cannot terminate your account by simply calling and/or not paying the bill and/or not using the account.

EagleOne may immediately terminate your account, in EagleOne’s sole discretion, for returned checks, or any other non-payment of account charges with the understanding, however, that customer remains fully liable to EagleOne for all charges incurred by EagleOne due to said declines, returned checks, etc.

If your account is in default, you are subject to an interest charge of 1.5 percent per month, or the maximum allowable rate under state law. If you default on your account, you agree to pay EagleOne its reasonable expenses, including attorneys' fees and collection agency fees, incurred in enforcing EagleOne’s rights under EagleOne’s Internet access agreement.

Billing Disputes:

ANY DISAGREEMENT OR DISPUTE CONCERNING A BILL MUST BE MADE WITHIN 30 DAYS OF THE BILL DATE. CHARGES DISPUTED AFTER THIS PERIOD OF TIME WILL BE CONSIDERED NON-NEGOTIABLE.